General Terms and Conditions

To ensure the best possible care is given, we at Tails to Tell offer a free of charge Service Consultation to answer any questions you may have. This consultation can take from 20 minutes to 40 minutes and is an important first meeting so that you an your pets can get to know us.

We will familiarise ourselves with the commands that you use for your pets so there is no confusion. We will also discuss the services you are considering and if necessary, adapt them to fit to your requirements. It is an opportunity for you to ask any questions or concerns that you might have.This also gives us an opportunity to fill in the necessary paperwork required to start our service.

Tails to Tell reserves the right to decline or terminate a booking in any circumstances.

Cancellation Policy: we normally do not charge for cancellations. However, in the case you forget to cancel and we turn up at your property then we will still require you to make payment for that visit.

We ask our Customers to make sure that their personal information is correct and upto date!

We ask our Customers to supply us with their Veterinary Practises contact details in the event of an emergency.

In the event of an emergency: We ask our Customers to supply us with their contact details also a contact number of a trusted third party should we be unable to make contact with them.

We ask our Customers if they could please notify their neighbours that we will be visiting their property in your absence to carry out our services.

Customer’s Details: Our customer’s details will be used with the strictest of confidence and will not be shared or given to any other source, except for references.

The owner shall accept full liability for and loss or damage caused by there pet whilst being walked or visited and accepts liability for payment of any public liability insurance excess or veterinary fees incurred.

Payments will be collected after each service on that day, either by cheque or in cash. We do not at this point in time accept any form of card payment.

Tails to Tell must be informed if your pet is suffering or has suffered any illness, taking medication or has any allergies, prior to starting our services.

We ask if you could keep your pets health at check and they are fully vaccinated, wormed and flea treated.

Our walking time will be normally 30 minutes to 1 hour during the slot booked however, we reserve the right to use our personal judgment to cut short a walk in the event of the safety of your dog (e.g. bad weather conditions, injury, etc.. In the event of any injury we will inform you that we have taken your pet to your requested Veterinary Practise. We do not accept liability for accidental injury whilst in our service.

No more than 3 dogs will be walked together by Tails to Tell on any one walk.

All dogs will remain on their lead! If the pet’s owner requests us to let their pets off: a full agreement has to be reached first, by both parties! We will only then let them off if we are confident that the dog will return when called!

Uncastrated dogs or bitches in season will be accepted for walking, but will be walked one to one only.

We all understand that each individual pet has its own character and temperament and because of this we feel we can offer our services to meet your pets needs.

We will accept dogs with signs of aggression, but they must be muzzled and will be walked one to one only.

Should your pet require Special Diets, these will be catered for. However a clear printed instruction sheet of your pets needs must be made available and placed for our attention on arrival.

Medication will be given also, as and when necessary, again clear instructions must be provided.

I will travel up to 10 miles from our location, after that I need to charge per mile to cover expenses. (Please contact us for a quote)

We will always place an identity tag on your pet while under the duration of our service. This will give our contact number and website address.

When carrying out home visits: we do not except liability when pets are left un-supervised.

I give my permission to Tailstotell pet services to enter my residence or office in order to provide quality pet service for my pet(s)